Published On: Wed, Mar 18th, 2015

Ghana buyers will soon return inferior goods


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ACCRA – GHANA will soon empower consumers to return products whose quality they were not happy about to the shops where they bought them.

A consumer protection consultant with the Ministry of Trade and Industry, Irene Aborchie-Nyahe, said it would be illegal for producers to reject the goods.

She was speaking during a programme organized by the Consumer Unit and Trust Society (CUTS) Ghana to mark the World Consumer Rights Day.

Aborchie-Nyahe informed participants that a new Consumer Protection Law had been passed for the effective implementation of policies for consumer protection.

The consumer protection expert advised consumers to guard against the purchase of unwholesome goods as they would be in a better position to protect them than any other regulatory institution.

In a related development, Appiah Adomako, Executive Director of CUTS Ghana, pledged the readiness of the organisation to work to ensure that the rights of consumers were protected.

He meanwhile expressed dissatisfaction with the policy of telecommunications networks to redistribute clients’ mobile numbers if they were inactive for six month.

“The telcos recycle your number without your information or authorization,” Adomako said.

He advised telcos to refrain from such practice as an activation of a SIM card might constitute a contract between the telco and a subscriber.

– CAJ News

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