Workforce part of FNB’s e-journey: CEO

FNB Head Office

FNB Head Office

JOHANNESBURG – THE rapid adoption of technology would not threaten the future of employees at First National Bank, an executive has said.

Chief Executive Officer, Jacques Celliers, conceded that while technology was projected to transform the way the sector operated, staff was still pivotal to the bank’s operations.

His sentiments follow fears technology will over time reduce demand for jobs.

“Our e-journey does not mean there would not be any need for our workforce. Humans are a major part of this journey,” Celliers assured in an interaction with media in Johannesburg.

His sentiments coincided with the bank marking the success of its Innovators Programme.

The scheme, initiated in 2004, has implemented more than 9 000 innovations.

S’onqoba Maseko, Head of FNB Innovators, said the programme continues to nurture a culture of innovation at FNB.

“The task of being innovative requires people who understand the business, embrace the organizations culture and who look for ways of doing things differently,” she said.

Maseko projected technology to have a bigger impact in the sector in the foreseeable future.

“We see the banking services industry increasingly moving away from physical, tangible products and solutions to technology-enabled and digital channels. And as banking services become more digitally enabled with a focus on customer relationships the value of innovation rises,” she explained.

– CAJ News

Featured Video