Published On: Fri, Aug 14th, 2015

Interswitch receives top global appraisal

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downloadLAGOS, (CAJ News) – INTERSWITCH, Africa’s leading integrated payment processing and transaction switching company, has been appraised at Maturity Level 3 on the Capability Maturity Model Integration (CMMI)framework.

Speaking in Lagos, officials said the appraisal validated the high level of importance Interswitch placed on the quality of its service delivery,having instituted well defined processes which are continuouslyimplemented and institutionalized using various tools and methods in linewith global best practices.

Mitchell Elegbe, Group Managing Director, Interswitch, said the companywas delighted to have achieved the CMMI level 3 rating, the first businessin West Africa to achieve Maturity level 3.

The appraisal, he said, demonstrated the commitment of Interswitch to maintaining and improving its operational excellence across the business in line with international best practices.

“Standardized and efficient processes in the development and delivery ofour products and solutions are crucial not only for the performance of our business, but also for the services we provide our customers.”

Implementing a framework such as this is in line with our long termstrategy and will contribute towards the continued growth of thebusiness,” he said.

The benefits of the level 3-maturity appraisal to the Interswitch customerare a guaranteed high quality service, a more robust risk managementsystem, and enhanced product performance.The appraisal was performed by Nihilent India, one of the recognized CMMIInstitute partners.CMMI is a process improvement framework that provides organizations withthe essential elements of effective processes that improve performance.

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