Gartner reveals common customer experience myths

Tomas Nielsen, Research Director at Gartner

Tomas Nielsen, Research Director at Gartner CAPE TOWN – AN expert has dissuaded organisations from over-investing on innovation, delighting the customer or correlating data amid the performance gap between customer experience leaders and fellow competitors widens. Ed Thompson, Vice President and distinguished analyst at Gartner, said establishments More...

by | Published 6 hours ago
1
By On Wednesday, September 19th, 2018
0 Comments

Huawei Mate 20 Lite an AI four-camera first for SA

JOHANNESBURG  – THE Huawei Mate 20 Lite’s four Artificial Intelligence (AI) cameras are perhaps the most eagerly anticipated multiple features of the device ahead of its launch in South Africa on October 5. The More...

Izihirwe na MTN
By On Wednesday, September 19th, 2018
0 Comments

MTN marking two-decade milestone in Rwanda

KIGALI – MTN Rwanda is celebrating and rewarding its customers as part of commemorations of 20 years operating in the East African country. It has launched a new campaign titled “Izihirwe”, which articulates More...

Tomas Nielsen, Research Director at Gartner
By On Tuesday, September 18th, 2018
0 Comments

Gartner projects digitally fuelled Africa growth in 2019

Tomas Nielsen, Research Director at Gartner CAPE TOWN – AFRICAN companies are forecast to increase their information technology (IT) budgets next year as digital emerges the leading business priority for More...

Mike Harris, Gartner Executive Vice President, Research
By On Monday, September 17th, 2018
0 Comments

SA must embrace technology to tackle socio-economic problems

Mike Harris, Gartner Executive Vice President, Research from MTHULISI SIBANDA in Cape Town CAPE TOWN – STAKEHOLDERS must make the most of modern  technologies to overcome prevailing economic challenges More...

South Atlantic Inter Link (SAIL)
By On Monday, September 17th, 2018
0 Comments

Africa-South America undersea cable completed

YAOUNDE  – A MAJOR milestone has been reached with the completion of a 6 000-kilometre submarine fibre optic cable connecting Africa to South America. The South Atlantic Inter Link (SAIL) project connecting More...

Altron Group Chief Executive Officer, Mteto Nyati
By On Monday, September 17th, 2018
0 Comments

Africa caught up in prevailing global upheaval

Altron Group Chief Executive Officer, Mteto Nyati DURBAN – EXPERTS are wary of the emergence of exclusion, hatred and fear in global politics as economic powerhouse grows its economic footprint in the African More...

Female Eastern Cape innovator, Thulisile Volwana solution tackling water
leakages crisis. Photo by Savious-Parker Kwinika, CAJ News
By On Friday, September 14th, 2018
0 Comments

Local app could be solution to global water woes

Female Eastern Cape innovator, Thulisile Volwana solution tackling waterleakages crisis. Photo by Savious-Parker Kwinika, CAJ News DURBAN – A TECHNOLOGY solution created by two South African youngsters, More...

Businessman Frank Buyanga greets Zimbabwe deputy president Kembo Mohadi
By On Thursday, September 13th, 2018
0 Comments

Buyanga speaks against youth entrepreneurs’ donor syndrome

Businessman Frank Buyanga greets Zimbabwe deputy president Kembo Mohadi Harare – ‎ SOUTH African-based businessman, Frank Buyanga, has challenged young entrepreneurs in the continent to devise creative More...

(Left) Desan Naidoo, Vice President SAS Africa and Ramkumar Balakrishnan
President, Redington Value Division.
By On Thursday, September 13th, 2018
0 Comments

World class analytics for East Africa customers

JOHANNESBURG – CUSTOMERS in East Africa are set to benefit from the power of world-class analytics after a Dubai-based group announced its support for clients in the region. Redington Value, a subsidiary More...