From helpdesk to service desk:The evolution of the contact centre

Jed Hewson

Jed Hewson By Jed Hewson A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing focus is being put on customer service, which means that it has become imperative for helpdesks to evolve into something more: they More...

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