Tag archive for ‘From helpdesk to service desk:The evolution of the contact centre’
Jed Hewson
By On Thursday, May 11th, 2017
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From helpdesk to service desk:The evolution of the contact centre

Jed Hewson By Jed Hewson A company’s helpdesk has a very important role to play in the business. It is the first – and often only – point of contact for answering users’ questions. Today, an increasing More...